Frequently Asked Questions
Everything you need to know about our artisanal chocolate experience.
How do you ensure chocolate doesn't melt during shipping?
We use specialized temperature-controlled packaging and insulation during warmer months. For regions with extreme heat, we include reusable ice packs to ensure your chocolates arrive in perfect, solid condition.
Are your chocolates gluten-free or nut-free?
While many of our chocolates do not contain gluten or nuts as direct ingredients, all our products are manufactured in a facility that processes milk, gluten, tree nuts, and peanuts. Cross-contamination is possible.
What is the shelf life of your handmade truffles?
Our fresh cream truffles are best enjoyed within 2 to 3 weeks of delivery. Solid chocolate bars and pralines typically have a shelf life of 4 to 6 months when stored in a cool, dry place away from direct sunlight.
Can I place a custom order for corporate gifting or weddings?
Yes, we offer bespoke gifting solutions including custom assortments and branded packaging. Please contact our concierge team at least 4 weeks in advance for large-scale custom orders.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact us within 48 hours of receipt for a replacement or refund.
Do you offer international shipping?
Currently, we ship to addresses within Canada and the United States to ensure our chocolates maintain their freshness and quality during the transit period.