Returns & Exchanges

Due to the perishable nature of our premium chocolates, we are unable to accept returns; however, we are committed to ensuring your complete satisfaction with every artisanal box. If your order arrives damaged or does not meet our quality standards, please contact us within 48 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, carefully examine your chocolate package for any signs of heat damage or structural impact incurred during transit.

• 2.
  Document Issues

  If there is an issue, take clear photographs of the product and the original shipping packaging to help us assess the concern.

• 3.
  Contact Customer Care

  Email our support team with your order number and the photos provided to initiate a review of your damaged or incorrect shipment.

• 4.
  Resolution Process

  Once reviewed, we will arrange for a replacement shipment or issue a store credit to ensure you enjoy the true Bernard Callebaut® experience.